Question 1

How do I know if I need a trade plate?

Accepted Answer

If you're moving a vehicle that isn't currently registered, taxed, or insured for the road — common when collecting from auction, transferring between dealers, or relocating a project car or import — you legally need a trade plate to drive it on UK roads. Our drivers arrive with valid DVLA-issued trade plates so you don't have to register the vehicle just to get it from A to B.

Question 2

Is morgansmovers DVLA-compliant?

Accepted Answer

Yes. Every move is carried out under valid DVLA-issued trade plates with full supporting insurance and driver documentation. We hold a current DVLA trade plate keeper licence, our drivers carry the relevant UK driving entitlements for the vehicles they move, and we have a 100% compliance record — zero DVLA violations across three years of operation.

Question 3

How does booking work?

Accepted Answer

Request a quote online with your pickup and dropoff postcodes plus a vehicle type — we respond within the hour during business hours with a transparent, no-obligation price. Approve the quote and we assign a professional driver with a fully equipped trade-plate vehicle. Most standard moves are collected within 24 hours, with same-day collection routinely available for urgent auction work.

Question 4

What insurance is included?

Accepted Answer

Every move includes comprehensive goods-in-transit cover plus third-party liability insurance for the full journey, including loading and unloading. Our drivers also carry standard motor insurance for driving the vehicle on public roads under trade plate. A certificate of insurance is available on request — you don't need to arrange your own cover.

Question 5

Can I book multiple vehicles at once?

Accepted Answer

Yes. We regularly handle bulk fleet relocations for lease companies, manufacturer groups, and multi-site dealer networks. Tell us how many vehicles, the routes, and the timing and we will allocate a dedicated driver team with volume pricing. Single-day multi-vehicle dispatches from auction to compound are a core part of what we do.

Question 6

How far in advance should I book?

Accepted Answer

For standard moves we recommend 24 hours notice. For same-day bookings, contact us directly by phone and we will do our best to accommodate — urgent collections from auction are our specialty. The more lead time you can give, the better the slot fit, but we are built for motor-trade urgency.

Question 7

How is pricing calculated?

Accepted Answer

We charge a transparent per-mile rate of £1.40/mile countrywide. For moves where either postcode is inside the M25 we offer a flat rate of £135, and for moves touching Kent, Surrey, Sussex, Hampshire, Berkshire, Oxfordshire and surrounding counties we offer a flat rate of £150. The quote you receive is the price you pay — no call-out fees, no hidden extras. Fuel and toll charges are added at cost where applicable, and volume discounts apply for regular dealers and fleet operators.

Question 8

Can you collect from auction houses?

Accepted Answer

Yes — we work with all major UK auction platforms including BCA, Manheim, and AutoBird. We understand the fast turnaround window and regularly accommodate same-day collection requests. Tell us the auction house, lot number(s), and your drop-off at booking and we will handle the rest.

Question 9

Can I track my vehicle during delivery?

Accepted Answer

Yes. Once the driver is en route you receive real-time SMS or email updates including estimated arrival time. You also have the driver's direct contact number so you can call or message at any point during the journey. On completion we send a digital evidence package with arrival photos, mileage, and the condition report.

Question 10

What documents do I need to provide?

Accepted Answer

For collection you will need the vehicle's V5C registration document (or a temporary V5C / VE103 if the vehicle is not yet registered), a copy of your driving licence or alternative photo ID, and a booking confirmation. The driver confirms receipt of the vehicle with you before departure, so there's a clear chain of custody from start to finish.

Frequently asked questions

What UK motor-trade operators ask us most